Now Hiring - Account Manager in New York, NY

Permanent 5 Aug 2023 11:59pm Account Manager As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.

• Take ownership of establishing and managing customer relationships through applying knowledge of their business and Telstra’s services/products to support ongoing relationship development, drive customer satisfaction and contribute to portfolio growth.
• Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.
• Take accountability for managing customer relationships, responding to queries and complaints, and escalating issues and risks to more experienced team members as required, to ensure timely resolution and mediation.
• Authentically collaborate with peers, team members, and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.
• Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).
• Apply knowledge of Telstra’s capabilities, market insights, and an understanding of the client’s business strategy to identify new business opportunities and achieve revenue and sales objectives for a defined portfolio.
• Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth.